Returns & Refunds Policy
At Buy360, we want your shopping experience to be seamless, and our Returns and Refunds Policy is designed to ensure that you're satisfied with your purchases. Please take a moment to familiarize yourself with the details below.
30-Day Return Policy
We offer a 30-day return policy, allowing you to request a return within 30 days after receiving your item.
Eligibility Criteria
- The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging.
- A valid receipt or proof of purchase is required.
To initiate a return, contact us at (email address) Returns should be sent to the specified address (return address). Please note that returns without prior authorization will not be accepted.
Damages and Issues
Inspect your order upon reception. If the item is defective, or damaged, or if you receive the wrong item, contact us immediately. We'll assess the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
Feel free to contact us if you have questions about the return eligibility of a specific item.
Exchanges
For a quick exchange, return the item and make a separate purchase for the new item once the return is accepted.
European Union 14-Day Cooling Off Period
If your merchandise is shipped to the European Union, you have a 14-day cooling-off period to cancel or return your order without justification. The item must meet the same conditions as outlined in our general return policy.
Refunds Process
Upon receiving and inspecting your return, we'll notify you of the refund status. If approved, you'll be automatically refunded on your original payment method within 10 business days. Note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at [insert contact email].
We're here to assist you throughout the returns and refunds process. For any questions, or concerns, contact us at orders@buy360deals.com.
Thank you for choosing Buy360!